You may be asking yourself, “What is an MSA, and why does my company need it?” These agreements are proactive approaches that mean INRS Technology Partners would provide monthly preventative maintenance on your network, to attempt to prevent problems before they start. We also use software agents to monitor things like disk space, performance, etc of your servers, desktops, and laptops. This way we know about a problem before it happens. This is in contrast to the normal, reactive approach of waiting on something to fail or break.  Any MSA provides fixed monthly cost for normal monthly labor.

Key customer benefits:

• Single point of contact for all network issues
• Single supplier for your needs instead of multiple vendors
• Defined Service Levels (for service delivery)
• Known costs for management and fixed price contracts.
• Avoid costs of building your own management and reporting systems
• Lower Total Cost Ownership (TCO) for client
• Unlimited Help Desk & Remote Support Mon-Fri from 8 AM to 5 PM & On-Site Support
• Guaranteed same day response time.
• Preventative Maintenance Checks
• 8 AM to 5 PM Monitoring & Server Management
• Spyware Scan & Removal, Anti-Virus Monitoring, & Definition Synchronization
• Asset Management Reporting
• Disk Space Threshold Alerts
• Daily backup notifications and monthly test restore to be sure of data integrity
  
• System Updates & Software Patches
• IT Assessment
• Customer peace of mind as we monitor your network proactively at all time.